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General Questions

What types of waterpark entertainment rides does your company offer?

Our company specializes in a diverse range of waterpark entertainment rides, designed to cater to all ages and thrill levels. We offer four major categories of products:

  1. Wave: Our Wave category includes various wave pools and surf simulators that replicate ocean-like waves. These attractions are perfect for guests who enjoy surfing or simply want to experience the fun of tackling waves in a safe, controlled environment.
  2. Slides: We offer an extensive assortment of slides, ranging from high-speed adrenaline-pumping slides like the Super Speed Bowl to family-friendly options such as the Mini Shy Shuttle. Our slides are designed to offer thrilling descents and unique experiences for all age groups.
  3. Aqua Houses: Designed primarily for children, our Aqua Houses are interactive water playgrounds that feature multiple levels of water-based fun, including slides, spray guns, and tipping buckets. These structures encourage active play and are perfect for family enjoyment.
  4. Spray and Splash: This category focuses on attractions that are less about intense rides and more about enjoying water in a playful setting. It includes spray parks, splash pads, and other gentle water features suitable for younger children or those just looking to cool off and relax.

Each category is crafted with safety, innovation, and fun in mind, ensuring that every guest finds something exciting to enjoy at our waterparks.

Can your rides be customized for specific park themes?

Yes, our rides can be fully customized to align with the specific themes of your waterpark. We recognize that the aesthetic appeal of our rides plays a critical role in defining the overall park experience, which is why we place a strong emphasis on customizing visuals to complement your park’s theme. Whether you’re aiming for a vibrant tropical escape, a mystical fantasy realm, or any other themed environment, we can tailor the colors, designs, and thematic elements of our rides to enhance the visual harmony and ambiance of your setting.

Our commitment to aesthetics extends beyond mere appearance; it integrates seamlessly with safety and entertainment, ensuring that each ride not only looks spectacular but also meets the highest standards of safety and delivers engaging experiences. This approach helps to create a cohesive and immersive environment that captivates and delights your visitors.

What safety standards do your rides meet?

Our rides adhere to stringent safety protocols to ensure the utmost safety of all guests and operators. We comply with both local laws and internationally recognized Chinese standards. Our products meet the following specific standards:

  • Safety Code for Large Amusement Facilities (GB 8408-2018): This standard provides guidelines on the overall safety requirements for large amusement facilities, ensuring they are built and operated to protect the safety of users.
  • Specification for Water Amusement Equipment Categories (GB/T18168-2017): This specification covers various aspects of water amusement equipment, focusing on ensuring the safety and reliability of water-based attractions.
  • ISO 9001:2015 & SGS Quality Management System: We are certified under the ISO 9001:2015 standard, which underscores our commitment to maintaining high-quality management practices, and our processes are also audited by SGS for compliance, providing an extra layer of quality assurance.

In addition to these standards, we follow Tailong’s proprietary SSR (Safety, Stability, Reliability) quality assurance system. This internal protocol is designed to ensure that every product not only meets safety regulations but also exceeds them, providing dependable performance under various conditions, including exposure to harsh environmental factors such as strong salt winds and high UV exposure. Our dedication to quality ensures that our rides are not only safe but also durable, offering lasting entertainment value.

Installation and Maintenance

What is the typical installation process for your rides?

The installation of our rides is a comprehensive process that ensures safety, efficiency, and compliance with all relevant standards. Here’s a typical outline of the installation process:

  1. Site Assessment: Before any installation begins, our team conducts a thorough assessment of the site. This includes evaluating the location, understanding the environmental conditions, and confirming that the area is suitable for the intended installation.
  2. Design and Customization: Based on the site assessment and your specific requirements, we customize the design of the ride to fit the theme and spatial constraints of the park. This stage may involve modifications to the aesthetics and functional design of the ride.
  3. Manufacturing: Once the design is finalized and approved, the manufacturing of the ride components begins. We use high-quality materials and follow strict manufacturing protocols to ensure every part meets our safety and quality standards.
  4. Transport and Delivery: After manufacturing, the components are carefully packed and transported to the site. We ensure that all parts arrive safely and on schedule.
  5. On-Site Assembly: Our skilled installation team assembles the ride on-site. This process includes constructing the structure, installing mechanical and electrical systems, and ensuring that all parts are securely fitted.
  6. Testing and Safety Checks: Before the ride is opened to the public, it undergoes rigorous testing to ensure it operates correctly and safely. This includes both static and dynamic tests to verify the stability and reliability of the ride under various conditions.
  7. Staff Training and Handover: We provide comprehensive training to your staff, covering operation, maintenance, and emergency procedures. The ride is officially handed over only when your team is fully prepared to manage and operate it safely.
  8. After-Sales Support: After installation, we remain available to provide ongoing support, maintenance, and any updates needed to ensure the ride continues to perform optimally and safely over time.

This systematic approach ensures that every installation meets our high standards of quality and safety, providing a reliable and thrilling experience for all visitors.

How long does it take to install a new ride?

The installation time for a new ride can vary based on several factors including the complexity of the ride, the readiness of the site, and specific client requirements. However, our commitment to reliability and efficiency, backed by 35 years of delivering every product on time, ensures that we adhere strictly to agreed timelines.

For simpler rides, such as small slides or basic water features, installation might take a few days to a couple of weeks. More complex attractions, like large water coasters or intricate water parks, can take several weeks to a few months. Here’s a general breakdown:

  1. Preparation and Groundwork: This initial phase, involving site preparation and laying foundations, can take from a few days to several weeks depending on the site conditions and size of the installation.
  2. Structural Assembly: Erecting the structural components of the ride is the next step and can vary greatly in time. For example, smaller rides might be assembled in just a few days, whereas larger, more complex rides could take several weeks.
  3. Mechanical and Electrical Installation: Integrating mechanical and electrical systems is crucial and can take a few days to weeks, based on the complexity of the systems involved.
  4. Testing and Commissioning: Before a ride can be opened to the public, it undergoes rigorous testing and adjustments. This phase is critical for ensuring the safety and smooth operation of the ride and typically takes a few days to complete.
  5. Training and Handover: Finally, we provide comprehensive training to your staff on the operation and maintenance of the ride, which can take a few days depending on the complexity of the ride and the proficiency of the staff.

Throughout every phase, we communicate closely with our clients to ensure transparency and that all needs are met within the expected timelines. Our proven track record of timely deliveries gives our clients the confidence that their new attractions will be ready to delight visitors as planned.

What kind of maintenance do your rides require?

At our company, we design our rides to be as reliable and low-maintenance as possible, reflecting our commitment to quality and durability throughout our 35 years in the industry. However, regular maintenance is crucial to ensure the optimal performance and safety of any amusement ride. Here’s a detailed look at the typical maintenance requirements for our rides:

  1. Routine Inspections: Daily checks are essential to ensure all mechanical and structural components function correctly and safely. This includes inspecting for any signs of wear, ensuring that safety systems are fully operational, and verifying that there are no loose components.
  2. Preventative Maintenance: This involves regular servicing to prevent breakdowns before they occur. It typically includes tasks like lubricating moving parts, tightening bolts, and replacing worn-out components. Preventative maintenance schedules vary depending on the ride but are usually performed weekly or monthly.
  3. Operational Testing: Frequent operational tests help ensure the ride operates as expected under normal conditions. This is particularly important for rides with complex mechanical systems and should be conducted as often as daily or before the ride is opened to the public each day.
  4. Deep Cleaning: Regular cleaning of rides is not only important for aesthetics and hygiene but also for preventing corrosion and other damage. This includes cleaning of water elements in rides to prevent buildup of algae and bacteria, especially in water parks.
  5. Annual Overhauls: Once a year, each ride should undergo a thorough evaluation and overhaul to ensure everything is in top working order. This includes disassembling parts of the ride for in-depth inspection and maintenance. It’s a critical step for addressing any potential issues that might not be visible during routine inspections.
  6. Documentation and Records: Keeping detailed records of all maintenance activities is crucial for ensuring accountability and consistency in maintaining each ride. This documentation helps in planning future maintenance, inspections, and audits.

By adhering to these maintenance protocols, we ensure that our rides remain safe, reliable, and ready to provide joy to guests for years to come.

Purchasing and Costs

What are the typical costs associated with purchasing and installing a waterpark ride?

The cost of purchasing and installing a waterpark ride can vary widely based on several factors, including the type of ride, its complexity, size, and the specific requirements of the waterpark. Here’s a general breakdown to give you an idea of what to expect:

  1. Purchase Price: The purchase price of the ride itself is the most significant cost and can range from tens of thousands to several million dollars. Smaller, simpler rides like small water slides or children’s interactive play areas tend to be on the lower end of the cost spectrum. In contrast, larger, more complex attractions like wave pools, large-scale thrill slides, or themed water rides can be quite expensive.
  2. Shipping and Transportation: Depending on where the ride is manufactured and where your waterpark is located, transportation costs can add a considerable amount to the overall expense. This includes the cost of safely shipping large and often heavy components.
  3. Site Preparation: Before installation can begin, the site itself may need to be prepared. This can involve landscaping, leveling the ground, strengthening the foundation, and installing necessary utilities. The extent of site preparation needed depends on the existing conditions and the requirements of the new ride.
  4. Installation: The cost of installation varies with the complexity of the ride. This includes assembling the ride, integrating mechanical and electrical systems, and ensuring everything is properly secured and compliant with safety standards. Installation might require specialized labor and can take anywhere from a few days to several months.
  5. Testing and Certification: Once installed, the ride must be thoroughly tested to ensure it operates safely and efficiently. This process can include both dry and wet tests, depending on the type of ride. Additionally, obtaining the necessary certifications and inspections from relevant authorities can incur costs.
  6. Training: Costs also include training your staff on how to operate and maintain the new ride safely. This is crucial for ensuring the long-term success and safety of the attraction.
  7. Initial Maintenance Supply: Setting up an initial stock of spare parts and maintenance supplies is also a factor that should be considered in the total cost.
  8. Marketing: Introducing a new ride often requires a marketing campaign to attract visitors to the attraction, which might include promotional materials, advertising, and events.

Given these variables, it’s important to work closely with ride manufacturers and installers to get detailed quotes and ensure that all potential costs are accounted for in your budget planning. This will help avoid unexpected expenses and ensure a smooth installation process.

Do you offer financing options for purchasing rides?

Currently, we do not offer financing options directly through our company. We recommend that clients explore external financing solutions through their financial institutions or third-party financial services that specialize in equipment financing. This approach allows each client to find the most suitable financing options that align with their specific financial requirements and conditions. Additionally, we are always available to provide any documentation or assistance needed to support your financing applications. Our goal is to make the purchase process as smooth and straightforward as possible, ensuring you can acquire and enjoy our waterpark rides without any hassle.

Operational Questions

What is the expected lifespan of your waterpark rides?

The expected lifespan of our waterpark rides is officially estimated at 15 years. However, with diligent maintenance and care, our rides can last much longer. We have clients who are still using our slides that were installed 23 years ago, and these rides continue to function perfectly. Every summer, these enduring attractions successfully entertain hundreds of thousands of customers. This testament to longevity underlines the quality and durability of our products. By adhering to our recommended maintenance schedules and leveraging our support services, you can significantly extend the life of our rides, ensuring they remain safe, functional, and attractive for years beyond their expected lifespan.

How energy-efficient are your waterpark rides?

Our waterpark rides are designed to be highly energy-efficient, from the selection of materials through to the manufacturing process. We prioritize sustainability in every step: our materials are chosen not only for durability and safety but also for their energy efficiency and minimal environmental impact. In manufacturing, we employ advanced techniques that reduce waste and enhance the energy efficiency of the final products.

Additionally, our rides are engineered to consume less power during operation. Features such as energy-efficient pumps and water recycling systems help to minimize water and electricity usage, reducing the overall environmental impact and operational costs for waterpark operators. This commitment to energy efficiency is part of our dedication to providing eco-friendly entertainment solutions that meet the needs of today’s environmentally conscious market.

Client Support

What kind of support do you offer after installation?

After the installation of our waterpark rides, we offer comprehensive support to ensure smooth operation and maintenance. For first-time operators, we provide a unique hands-on training program at no additional cost. This training takes place in our own parks, where your staff can learn directly from our experienced operators.

During this program, your team will gain in-depth knowledge about everything from daily operations to maintenance and safety procedures. We cover all aspects of ride management to ensure your staff is fully prepared to operate the rides efficiently and safely. This training is a valuable opportunity to ask questions and learn best practices from seasoned professionals.

Additionally, we offer ongoing support after the initial training period. Our dedicated support team is available to assist with any operational questions or issues that may arise, helping to ensure that your rides continue to operate smoothly and successfully.

Can you provide references or case studies from previous installations?

Absolutely! We are proud to share that we have successfully completed over 3000 waterpark projects, showcasing our extensive experience and expertise in the industry. In fact, we have installed rides in 80% of all the major waterpark projects across China. This impressive track record includes a diverse range of installations, from large-scale water parks to boutique aquatic attractions.

We can provide detailed case studies and references that highlight our capabilities and the satisfaction of our clients. These references are a testament to the quality, reliability, and performance of our rides, as well as our commitment to excellence in every project. Whether you’re interested in the specifics of a particular type of ride or want to understand the scope of our installations in similar environments, we’re happy to provide the documentation and direct contacts you need to make an informed decision.


How do your rides accommodate guests with disabilities?

We are committed to inclusivity and accessibility in all our waterpark rides. Our design philosophy ensures that guests with disabilities can enjoy our attractions safely and comfortably. Here’s how we achieve this:

  1. Universal Design: We follow universal design principles that consider the needs of all users, including those with physical, sensory, or cognitive disabilities. This approach ensures our rides are usable by more people, without the need for adaptation or specialized design.
  2. Accessibility Features: Our rides include features such as ramps, low-gradient entry points for easy access to water attractions, and adapted seating on rides where necessary. We also incorporate tactile and auditory cues for guests with visual or hearing impairments.
  3. Safety and Comfort: Safety harnesses and seating options are adaptable to accommodate various body sizes and shapes, ensuring comfort and security during the ride. We also provide clear signage and instructions in multiple formats to assist all guests in understanding how to use the rides safely.
  4. Staff Training: We provide comprehensive training for all operational staff on how to assist guests with disabilities. This includes handling special equipment, understanding the nuances of inclusive customer service, and emergency procedures tailored to accommodate all guests.
  5. Continuous Improvement: We regularly consult with accessibility experts and gather feedback from guests with disabilities to continuously improve our rides and facilities.

By integrating these practices, we strive to make our waterpark experiences enjoyable and accessible for everyone, ensuring all guests can participate fully and safely.

How often do you release new rides or updates to existing ones?

We are dedicated to innovation and continuously improving our offerings. We typically release new rides or major updates to existing rides annually. This schedule allows us to incorporate the latest advancements in technology and design, ensuring that our waterpark attractions remain at the cutting edge of the industry.

In addition to these yearly releases, we also continuously monitor and refine our existing rides based on customer feedback and operational insights. This ongoing process of optimization ensures that even our older installations maintain the highest standards of safety, efficiency, and guest satisfaction.

By staying committed to both innovation and continuous improvement, we aim to provide our clients and their guests with the most exciting and reliable waterpark experiences available today.